At SparklyYou, we value your trust and strive to provide you with the best shopping experience. Each jewellery piece is crafted with care, and we want you to be fully satisfied with your purchase.
If for any reason you are not completely happy with your order, please review our Refund and Returns Policy below.
1. Returns Eligibility
-
Items must be returned within 7 days of delivery.
-
The product must be unused, unworn, and in its original condition, with all tags, certificates, and packaging intact.
-
Custom-made, personalized, or engraved jewellery is non-returnable unless it arrives damaged or defective.
-
For hygiene reasons, earrings cannot be returned or exchanged.
2. Refund Policy
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed within 7–10 business days to your original payment method.
-
Shipping charges, COD fees, or gift wrapping costs (if any) are non-refundable.
3. Exchanges
-
We offer exchanges for items of equal or higher value (with price difference payable).
-
Exchange requests must be made within 7 days of receiving your order.
4. Damaged or Defective Products
-
If you receive a damaged, defective, or incorrect item, please contact us immediately.
-
Kindly provide photos or videos of the product and packaging within 48 hours of delivery so we can resolve the issue promptly.
5. Return Process
-
Contact our support team at info@sparklyyou.com or call us at +91 9935246909 to initiate a return.
-
Safely pack the item in its original box with all tags and certificates.
-
Ship the package to the address provided by our support team.
-
Once we receive and verify the item, your refund or exchange will be processed.
6. Contact Us
If you have any questions about our Refund and Returns Policy, feel free to reach us at:
📧 Email: info@sparklyyou.com
📞 Phone: +91 9935246909
We are here to ensure your shopping experience with SparklyYou is smooth and delightful. ✨
